Shipping policy

Shipping Policy

Thank you for shopping with LumiBloom. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 1–2 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, holidays, promotional events, or unforeseen circumstances, processing times may be slightly extended.

If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

2. Estimated Delivery Times

Once shipped, orders are typically delivered within 5–8 business days, depending on the destination country and local courier services.

Estimated delivery times are provided in good faith but are not guaranteed, as delays may occasionally occur due to:

  • Customs processing;
  • Carrier delays;
  • Weather conditions;
  • High shipping volumes;
  • Local transportation disruptions; or
  • Other circumstances beyond our reasonable control.

Total estimated delivery time:

  • Processing Time: 1–2 business days
  • Shipping Time: 5–8 business days
  • Estimated Total Delivery Time: 6–10 business days

3. Shipping Destinations

We ship internationally to most countries worldwide.

However, certain destinations may be unavailable due to shipping restrictions, customs regulations, carrier limitations, or local laws.

We reserve the right to refuse or cancel shipments to locations where delivery is not possible or commercially reasonable.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • The customer’s location;
  • The selected shipping method;
  • Package size and weight; and
  • Applicable carrier rates.

Any applicable shipping fees will be clearly displayed before completing the purchase.

5. Customs Duties, Taxes, and Import Fees

For international orders, customs duties, import taxes, VAT, GST, or other local fees may apply depending on the destination country.

Unless otherwise stated:

  • These charges are the responsibility of the customer;
  • We are not responsible for delays caused by customs clearance procedures.

Customers are encouraged to check local import regulations before placing an order.

6. Tracking Information

Where available, tracking information will be provided by email once your order has been shipped.

Please allow some time for tracking updates to appear after dispatch.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, failed deliveries, or additional costs resulting from:

  • Incorrect addresses;
  • Incomplete shipping details; or
  • Failure to receive the package after delivery attempts.

If an order is returned to us due to incorrect address information provided by the customer, additional shipping charges may apply for reshipment.

8. Lost, Stolen, or Delayed Packages

We are not liable for delays caused by shipping carriers, customs authorities, or events outside our reasonable control.

If your package is lost or significantly delayed, please contact us at:
kendathebest@gmail.com

We will make reasonable efforts to assist you in resolving the issue with the carrier.

Packages marked as “delivered” by the carrier may not qualify for replacement or refund unless required by applicable law.

9. Damaged Packages

If your package arrives damaged, please contact us within a reasonable period after delivery and provide:

  • Your order number;
  • Photos of the package and damaged item(s); and
  • A description of the issue.

We will review the claim and determine an appropriate resolution in accordance with applicable consumer protection laws.

10. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been dispatched, cancellations are no longer possible and the order must follow our Return & Refund Policy.

11. Contact Information

For shipping-related questions, please contact:

Email: kendathebest@gmail.com