Refund policy
Thank you for shopping with LumiBloom.store. We want you to be satisfied with your purchase. This Return & Refund Policy explains your rights and obligations regarding returns, refunds, exchanges, and cancellations for orders placed through our store.
This policy is intended to comply with applicable consumer protection laws in the countries and regions where we sell products. However, certain local laws may grant consumers additional rights that cannot be excluded or limited by this policy.
1. Return Eligibility
Customers may request a return within 30 calendar days after receiving their order.
To qualify for a return, the item must:
- Be unused, unworn, and in the same condition in which it was received;
- Include all original tags, accessories, manuals, and packaging;
- Be accompanied by proof of purchase, such as an order confirmation or receipt.
We reserve the right to refuse returns that do not comply with these conditions where permitted by applicable law.
2. How to Request a Return
To initiate a return, please contact us at:
Email: kendathebest@gmail.com
Please include:
- Your order number;
- The item(s) you wish to return;
- The reason for the return; and
- Photos if the item is defective, damaged, or incorrect.
Once your return request is reviewed and accepted, we will provide you with the return instructions, including the address where the item must be sent.
Returns sent without prior authorization may not be accepted.
3. Defective, Damaged, or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if you receive:
- A defective item;
- A damaged item; or
- An incorrect item.
Where a defect or error is confirmed, we may provide:
- A replacement;
- A full or partial refund; or
- Reimbursement of reasonable return shipping costs,
as required by applicable consumer protection laws.
We may request photographic evidence or additional information before processing the claim.
4. Return Shipping Costs
Unless otherwise required by applicable law:
- Customers are responsible for return shipping costs for returns based on personal preference, incorrect sizing, or change of mind;
- Original shipping fees are non-refundable;
- We will cover reasonable return shipping costs only where the return results from our error, including defective, damaged, or incorrect items.
We strongly recommend using a tracked shipping service, as we are not responsible for returns lost during transit.
5. Non-Returnable Items
The following items are generally non-returnable unless required by law:
- Personalized or custom-made products;
- Perishable goods;
- Opened beauty, cosmetic, or personal care products;
- Gift cards;
- Digital/downloadable products;
- Clearance or final sale items clearly marked as non-returnable;
- Products unsuitable for return due to hygiene or health protection reasons once opened.
If you are unsure whether a product is eligible for return, please contact us before placing your order.
6. Exchanges
We do not offer direct exchanges.
If you would like a different item, size, or variation, please place a new order and request a return for the original item in accordance with this policy.
7. Cancellation Rights and Cooling-Off Periods
Customers may have additional cancellation or withdrawal rights under the consumer protection laws applicable in their country or region of residence, including legally mandated “cooling-off” periods for online purchases.
Where such laws apply, we will honor all mandatory consumer rights in accordance with the applicable regulations.
8. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved:
- Refunds will be issued to the original payment method used for the purchase;
- Refunds are typically processed within 10 business days after approval;
- Financial institutions or payment providers may require additional processing time.
Shipping fees are non-refundable unless otherwise required by law.
If you have not received your refund within 15 business days after approval, please contact us at:
9. Order Cancellations
Orders may only be canceled before they are processed or shipped.
Once an order has been shipped, it must follow the return process outlined in this policy.
10. Fraud Prevention and Abuse
We reserve the right to refuse returns, refunds, or exchanges in cases involving:
- Abuse of this policy;
- Fraudulent activity;
- Suspicious claims; or
- Returned items that do not match the original order.
Nothing in this section limits mandatory consumer rights under applicable law.
11. Limitation of Liability
To the maximum extent permitted by applicable law, our liability for any claim relating to a product purchased through our store shall be limited to the purchase price paid for the product.
Nothing in this policy excludes liability that cannot legally be excluded under applicable consumer protection laws.